Returns & Refunds


Thank you for choosing Anchor Jack for your grooming needs. We're committed to ensuring your satisfaction with every purchase. Below, you'll find our Returns & Refund Policy to guide you through the process.

HAIR PRODUCTS If your purchase didn't meet your expectations, we're here to assist you.

  • Contact us within 7 days of delivery if you encounter any issues with your order.
  • You have 14 calendar days from the receipt date to initiate a return.
  • Regrettably, we do not accept exchanges or cancellations.

To qualify for a return:

  • The item must be unused and in its original condition.
  • It should be returned in the original packaging.
  • Ensure you include the receipt or proof of purchase.


  • Once we receive your returned item, we'll inspect it and notify you of its arrival.
  • We'll promptly update you on the status of your refund after the inspection.
  • If approved, the refund will be initiated to your original payment method, and the credit will reflect in your account based on your card issuer's policies.


  • You're responsible for the shipping costs associated with returning the item.
  • Shipping costs are nonrefundable. In case of a refund, the return shipping cost will be deducted.

APPAREL: For apparel, please allow 3-5 days for processing and an additional 3-5 days for shipping.

Misprinted/Damaged/Defective Items:

  • Claims for such issues must be made within 2 weeks of receiving the product.
  • In the case of lost packages, claims must be submitted within 2 weeks of the estimated delivery date. Our responsibility covers claims deemed an error on our part.

Address Issues:

  • If you provide an insufficient address, the shipment will return to our facility. Reshipment costs will be your responsibility after confirming the updated address.

Unclaimed Packages:

  • Unclaimed shipments returning to our facility will require you to cover the reshipment cost.

Returned by Customer:

  • Contact us before initiating a return. We do not refund orders for buyer's remorse or size exchanges. For a different size, a new order at your expense will be necessary.

EU Consumers Notice:

  • According to Article 16(c) of the Directive 2011/83/EU, custom-made or personalized goods are exempt from the right of withdrawal. Our supplier reserves the right to refuse returns at their discretion.

This Policy follows English language and interpretation standards.

CONTACT US: For inquiries about returning your item, please reach out to us at

Thank you for choosing Anchor Jack. Your satisfaction is our priority.